Privacy Policy

Introduction

DREAME INTERNATIONAL (HONGKONG) LIMITED and its affiliates (hereinafter referred to as “we”, “us” or “our”) respect and protect your privacy. This Privacy Policy (hereinafter referred to as “this policy”) specifies how we collect, use, share, store and transfer the data about you when you use our websites, application, devices and other services.

Please read and understand this policy carefully before using our products and services. In addition to this policy, in specific scenarios, we will inform you in a timely manner (including but not limited to providing additional privacy policy) of the purpose, method, scope and other rules of the data processing, and process them after obtaining your authorization and consent. If you have any questions, please contact us via the methods described in this policy. We will reply to you within the time required by applicable policies and laws.

This policy will help you understand:

I. How We Collect Your Personal Data

II. How We Use Your Personal Data

III. How We Use Cookies and Similar Technologies

IV. How We Share Your Personal Data

V. How We Store and Protect Your Personal Data

VI. Your Rights

VII. Protection of Minors

VIII. Transfer of Personal Data Between Countries

IX. How to Contact Us

X. Update of This Privacy Policy

 

I. How We Collect Your Personal Data

Personal data refers to all kinds of information recorded electronically or in other ways that are related to an identified or identifiable natural person, excluding anonymized information.

We believe that you can have great products and great privacy. This means that we strive to collect only the personal data that we need. The personal data we collect depends on how you interact with us.

When you create an ID of our Apps/websites, purchase and/or activate a product or device, connect to our services, contact us (including by social media), participate in an online survey, or otherwise interact with us, we may collect a variety of information, including:

Account information. Your account ID of our Apps or websites, and related account details, including email address, phone number, third-party account used for registration and other information you provide, such as nickname, avatar, which will be displayed in your posts, messages, comments, likes and etc.

Order information. Data about your orders of our products and services, payment information and delivery details.

Contact information. Data such as name, email address, physical address, phone number, or other contact information.

Forum and comment information. Data related to your forum and comment, such as posts, comments, likes, collections, shares, following list and other related information.

Device information. Data from which your device could be identified, such as device serial number, device ID, MAC address and other necessary information for use of our products and services.

Network information. Data about your Wi-Fi network, Bluetooth and IP addresses.

Usage information. Data about your use of our products and services, such as cleaning records, videos and photos, browsing history, crash data, performance and other diagnostic data and usage information.

Location information. Location only to support services such as find nearby devices or where you agree for region-specific services.

Other information you provide to us. Details such as the content of your communications with us, including interactions with customer support and contacts through social media channels.

You are not required to provide the personal data that we have requested. However, if you choose not to do so, in many cases we will not be able to provide you with our products or services or respond to requests you may have.

II. How We Use Your Personal Data

(i) Legal Basis for Processing

We need a lawful basis for processing your personal data in accordance with the law. Where applicable according to the laws in your jurisdiction, the legal bases for processing your personal data under this policy are:

To comply with contractual obligations. When you create a profile, register or access our products and its services, the purposes of processing your personal data are primarily determined by that service and we will process your personal data so that we can provide that service to you. Please note that providing some of your personal data is mandatory. If you do not provide such personal data, we may not be able to provide you with our products or services.

As a result of your consent. You can provide also personal data to us on a voluntary basis for the purposes of providing you with this product and its related services.

Within the scope of a legitimate interest. On occasion considering the minimum privacy impact to you, the processing of your personal data is necessary for the following legitimate interests: enabling us to more effectively manage and operate our business; development and enhancement of our products and services; protecting the security of our businesses, systems, products, services, and customers; internal management; complying with internal policies and processes; and other legitimate interests described in this policy.

On the basis of legal obligations. As a data controller, we are subject to legal obligations. In some cases (e.g., for storing your personal data as a result of a dispute or by request/inquiry of a data protection supervisory authority), the processing of your personal data will be necessary for us in order to fulfill these obligations.

(ii) Use of Your Personal Data

We use your personal data only when we have a valid legal basis to do so. Depending on the circumstance, we may rely on your consent or the fact that the processing is necessary to fulfill a contract with you, protect your vital interests or those of other persons, or to comply with law. We may also process your personal data where we believe it is in our or others’ legitimate interests, taking into consideration your interests, rights, and expectations. More information is available in the product-specific information embedded in our products and features.

Provide and improve our products and services. We collect personal data necessary to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of our products and services.

Purchase and delivery of products and services. We use your personal data to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

Communicate with you. To respond to communications, reach out to you about your orders or products, market our products and services, provide other relevant information, or request information or feedback. From time to time, we may use your personal data to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.

Advertising. We use your personal data to display interest-based ads for features, products, and services that might be of interest to you based on your consent.

Comply with Law. To comply with applicable law, for example, to satisfy reporting obligations, or to comply with a lawful governmental request.

III. How We Use Cookies and Similar Technologies

We may store small data files called cookies on your device to ensure the proper functioning of our products and services. Cookies usually contain identifiers, site names, and some numbers and characters. We can use cookies to store your login account, preferences and other data to simplify steps for your repetitive operations (such as sign-up and login) and provide you with services that are more suitable for your personal needs.

We will not use cookies for any purpose other than those specified in this declaration. You may manage or delete cookies according to your preferences. If you do so, however, in some cases this may affect your safe access to our products and services and you may have to change the user settings each time you access our products and services.

IV. How We Share Your Personal Data

We may share personal data with our affiliated companies, service providers who act on our behalf, our partners, developers, and publishers, or others at your direction. Further, we do not share personal data with third parties for their own marketing purposes.

1. Service providers. We may engage third parties to act as our service providers and perform certain tasks on our behalf, such as IT maintenance, security and support service provider, payment provider, logistics provider, marketing and advertising partners, data analytics companies, event providers, mailing or emailing services or customer care center. Our service providers are obligated to handle personal data consistent with this policy and according to our instructions. They cannot use the personal data we share for their own purposes and must delete or return the personal data once they’ve fulfilled our request.

2. Partners. At times, we may partner with third parties to provide services or other offerings. For example, some websites are offered by us and our partners. We require our partners to protect your personal data.

3. Our Subsidiaries or Affiliates. We are an international company, to carry out business activities on a regular basis or to provide you better service and products, we may have to share personal data with our subsidiaries or affiliates.

4. Others. We may share personal data with others at your direction or with your consent, such as when we share information with your carrier to activate your account.

The following is a list of third parties that may either directly or indirectly process the personal data from you. Please review the relevant privacy policies for further information on how each third party handles your personal data.

V. How We Store and Protect Your Personal Data

(i) Where We Store Your Personal Data

Currently, we run data centers in the United States, Germany, Singapore and South Korea. Your personal data is stored in the server according to the region you live. If you are Europe Union user under General Data Protection Regulation (hereinafter referred to as “GDPR”), your personal data will be stored in the German server.

(ii) Retention Period

We retain personal data for the purposes described in this Privacy Policy, or we do so in compliance with locally applicable relevant legal requirements. After fulfilling the purposes of personal data collection, or after we confirm your application of deletion or cancellation, or after we terminate the operation of corresponding products or services, we will stop retaining personal data and delete or anonymize it. Storage may also take place if this has been provided for by European or national legislators in EU regulations, laws, or other provisions to which we are subject.

(iii) Our Protection Measures

We are committed to guaranteeing the security of your personal information. To prevent unauthorized access, disclosure or other similar risks, we have implemented reasonable processes of physical, electronic and supervisory measures to protect the information we collect from you.

We will take all feasible measures to protect your personal information. However, you should be aware that the use of information via the Internet is not always secure. Therefore, we cannot guarantee the security or integrity of any personal information transmitted bidirectionally over the Internet.

VI. Your Rights

You have the right to exercise rights in relation to any personal data that we hold about you (hereinafter referred to as requests) in accordance with the applicable national or regional laws and regulations by contacting us at privacy@dreame.tech.

(i) Rights under GDPR

If you are EU user under GDPR, you can exercise the following rights:

Right of access: you have the right to request confirmation as to whether we process your personal data and, where applicable, to access such personal data and related information in accordance with the GDPR.

Right to rectification: you have the right to request that inaccurate or incomplete personal data about you be corrected or updated without undue delay.

Right to erasure: you have the right to request the deletion of your personal data in certain circumstances, such as where the data is no longer necessary for the purposes for which it was collected or where processing is based on consent that has been withdrawn.

Right to restriction of processing: you have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or assess an objection request.

Right to data portability: you have the right to receive certain personal data that you have provided to us in a structured, commonly used, and machine-readable format, and to request that such data be transmitted to another controller where technically feasible.

Right to object: you have the right to object to the processing of your personal data based on our legitimate interests, subject to applicable legal grounds.

Right related to automated processing: you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Right to withdraw consent: where we process your personal data based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Right to lodge a complaint: you have the right to lodge a complaint with a competent data protection authority if you believe that the processing of your personal data infringes the GDPR.

(ii) Rights under CCPA/CPRA

If you are a California resident and the California Consumer Privacy Act of 2018 (hereinafter referred to as “CCPA”) and The California Privacy Rights Act (hereinafter referred to as “CPRA”) do not recognize an exemption that applies to you or your personal data, you have the following rights:

Right to know: you have the right to request that we disclose the categories and specific pieces of personal information collected, the categories of sources, the purposes, and the categories of third parties with whom the information is shared.

Right to delete: you have the right to request deletion of personal information we collected from you, unless CCPA/CPRA recognizes an exemption.

Right to correct: you have the right to request correction of inaccurate personal information held by us.

Right to opt out of sale or sharing: you have the right to opt out of the sale or sharing of your personal information, as those terms are defined under the CCPA/CPRA. We states that we do not currently engage in sale or sharing in that legal sense.

Right to limit use and disclosure of sensitive personal information: you have the right to limit the use and disclosure of your sensitive personal information to purposes permitted by law.

Right to non-discrimination: you are free from unlawful discrimination for exercising your rights including providing a different level or quality of services or deny goods or services to you when you exercise your rights under the CCPA/CPRA.

We do not sell your personal information including as “sale” is defined in Nevada and California. We also do not “share” your personal information as that term is defined in California.

VII. Protection of Minors

We believe that it is the responsibility of parents to monitor their children’s use of our products and services. However, our policy does not require the collection of personal data of minors or sending any promotional materials to them.

We will not seek or attempt to seek to receive any personal data from minors. If a parent or guardian has reason to believe that a minor has submitted personal data to us without their prior consent, please contact us to ensure that such personal data is deleted and that the minor unsubscribes from any applicable services.

VIII. Transfer of Personal Data Between Countries

Our products and offerings connect you to the world. To make that possible, your personal data may be transferred to or accessed by entities around the world, including our affiliated companies, to perform processing activities such as those described in this policy in connection with your use of our products and services. To the extent that we may need to transfer personal data outside of your jurisdiction, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. For example, when we transfer the data subject’s personal data from the EU to a country or region which has not yet been acknowledged by the EU Commission as having an adequate level of data protection, we may use a variety of legal mechanisms, such as signing standard contractual clauses approved by the EU Commission, obtaining the consent to the cross-border transfer of a data subject in the EU, or implementing security measures like anonymizing personal data before cross-border data transfer. You can click here to obtain a copy of the EU’s standard contractual clauses.

IX. How to Contact Us

If you have any comments or questions about this policy, or about our data processing, please contact us via the contact information below. We will respond to you within 30 days after verifying your user status.

Dreame International (HongKong) Limited

Address: Room H28G, Blk EH, 10th Floor, Golden Bear Ind. Ctr., 66-82 Chai Wan Kok St.,Tsuen Wan, Hong Kong, China

Email: privacy@dreame.tech

Website: https://global.dreametech.com

DPO and EU-representative: V-Formation GmbH

Address: Stephanienstraße 18 - 76133 Karlsruhe

Email: dpo.sg@dreame.tech representative@dreame.tech

X. Update of This Privacy Policy

We will regularly review this policy and may update it to reflect changes in our information practices. If we make significant changes to this privacy policy, we will notify you by email (to the email address specified in your account) or on all search websites or through mobile devices, so that you can understand the information we collect and how we use it.

This policy takes effect from the update date.

Last update date: 2026/2/1