GENERAL ENQUIRIES

Contact Information

Contact Information for Dreame

Region/Country	Contact Information
North America (Canada/USA)	Email: support.na@dreame.tech
	US Hotline: +1 (866) 977-5177 ( Mon. to Sun. 9:00-21:00 EDT)
Europe (Germany |  Italy |  France |  Spain |  Portugal |  Austria |  Netherlands |  Belgium |  Luxembourg |  Switzerland |  Greece |  Ireland)	Email: aftersales@dreame.tech
	Germany Hotline: +49 800 000 1747(Mon.-Fri. 9:00-21:00，Sat.-Sun. 9:00-18:00) France Hotline: +33 805 980353 (Mon.-Fri. 9:00-21:00，Sat.-Sun. 9:00-18:00) Italy Hotline: +39 800 939215 (Mon.-Fri. 9:00-21:00，Sat.-Sun. 9:00-18:00) Spain Hotline: +34 900 759 957 (Monday-Sunday: 9:00-18:00)
Europe (Denmark |  Sweden |  Norway |  Finland |  Poland |  Lithuania |  Latvia |  Estonia |  Romania |  Hungary |  Slovakia |  Bulgaria |  Czech Republic |  Croatia |  Slovenia |  Cyprus |  Serbia |  North Macedonia |  Montenegro |  Albania |  Kosovo |  Bosnia and Herzegovia |  Moldova)	Email: dreamesupport@dreame.tech
	Poland Hotline: +48 800013054 (Mon.-Fri. 09:00-18:00) Northeast Europe Hotline (except Poland): +48 800013054 (Mon.-Fri. 09:00-18:00)
United Kingdom	Email: aftersales@dreame.tech
	United Kingdom Hotline: +44 808 502 1616  (Mon-Sun 09:00-18:00)
Japan	Email: support.jp@dreame.tech
	Japan Hotline: 0120-510-230 (Mon-Fri 10:00-17:00)
Korea	Email: support.kr@dreame.tech
	Kakoo Talk: 드리미 (Mon-Fri 10:00-18:00)
India	Email: support.in@dreame.tech
	Hotline: 18003093942 (Mon-Sat 10:00-18:00)
Mexico	Email: support.mx@dreame.tech
	Hotline: +52 5588751255 (Mon-Fri 9:00-18:00)
Turkey	Email: servis_tr@dreame.tech
	Çağrı Merkezi：0850 762 0100 (Pazartesi - Cumartesi: 09:00 -18:00; Pazar: 10:00 - 16:30)
Israel	Email: agent@plrom.co.il Hotline: 073-2625740 (Sun-Thu 08:00-16:30)
	לכל שאלה על הזמנה קיימת, פניה למעבדת תיקונים ורכישת אביזרים ניתן ליצור קשר בדרכים הבאות: שעות פעילות מוקד הזמנות: בימים א'-ה' 08:00-16:30.
United Arab Emirates	Email: eros.customer@erosgroup.ae
	Hotline: +971-4-214 7777
	WhatsApp: 800-EROS
Kingdom of Saudi Arabia	Email: Customer_Service@aecksa.com
	Service toll & WhatsApp: +9668002440305 ساعات العمل من الأحد إلى الخميس / من 09:00 صباحًا إلى 06:00 مساءً
South Africa
	Email: dreame.support@supernovabrands.co.za
	Hotline:  021 551 0219 (201 extension)
Lebanon	Hotline: +961 01 5120 02
	Email: hoda.nawfal@fattal.com.lb
Russia |  Belarus |  Ukraine |  Mongolia |  Georgia |  Armenia |  Azerbaijan |  Uzbekistan |  Kyrgyzstan |  Kazakhstan	Email: dreamesupport@dreame.tech Russia Hotline: 8 800 3019-097 Время работы колл-центра с 9-00 до 18-00 (ПН-ПТ) Belarus Hotline: 882004910125 Время работы колл-центра с 9-00 до 18-00 (ПН-ПТ) Kazakhstan Hotline: 88000808274 Время работы колл-центра с 9-00 до 18-00 (ПН-ПТ)
Australia	Email: support.au@dreame.tech
	Hotline: 07-3737-3143
New Zealand	Email: support.nz@dreame.tech
	Hotline: 09-947-6655
Other Regions	Please contact local sellers for information regarding aftersales support.

OUR OFFICES:

 Dreame Factory

Shangjiwan Headquarter, Building E3 Economic Garden, 2288 Wuzhong Blvd, Suzhou, Jiangsu 215000, China

 

Dreame Beijing Office

WeWork, 10/F, Chaoyang Joy City, Qingnian Road, Chaoyang District, Beijing 100123, China

 

Dreame Shanghai Office

Room 306, Building A, 925 Yecheng Road, Jiading Industry Zone, Shanghai 201822, China

 

Dreame Tianjin Office

No. 1-1-804-8 North Area of Financial Trade Center, 6865 Asia Road (Dongjiang Bonded Port), Tianjin Pilot Free Trade Zone, Tianjin 300000, China

 

For Distribution Inquiries, please contact sales@dreame.tech