1. How to check if the Dreame NAVO Smart Lock E10 fits your existing door lock?
Euro Mortise Lock/UK Lift Lever Lock；Emergency function required；For an inward‑opening door, the distance from the deadbolt center to the door frame and the distance to the handle must be more than 30 mm；For an outward‑opening door, the distance from the deadbolt center to the door frame must be more than 50 mm, and the distance to the handle must be more than 30 mm；Compatible brands: EVVA, CES, WINKHAUS, DOM, CISA, ABUS, AXA, ISEO, BRICARD, NEMEF, KESO, YALE, M&C, DORMAKABA, MAUER.
2. Under what circumstances is the emergency key required for the Dreame NAVO Smart Lock E10?
In case of an emergency where the lock cannot be opened normally through other means (such as password, fingerprint, or mobile app), an emergency key can be used to unlock it. It is recommended to keep the emergency key in the car or office for backup purposes.
3. Can the Dreame NAVO Smart Lock E10 detect the door status?
The lock can detect whether the door is not closed or not locked. When the door is detected to be not closed for more than 10 seconds (the duration can be set via the app from 5 to 30 seconds), a door ajar alarm will be triggered. The lock will emit continuous short beeps for 5 seconds, and the indicator light on the lock will flash red for 5 seconds.
4. How many digits does the password support for the Dreame NAVO Smart Lock E10? Does it support virtual password?
① Supports setting a 4 to 10‑digit unlocking password.
② Supports up to a 20‑digit dummy password (dummy password: the total number of digits is within 20, including a 4 to 10‑digit unlocking password).
*The function of the dummy password is to add any numbers before or after the unlocking password when you input it, thus preventing your password from being spied on by intruders.
5. Does the Dreame NAVO Smart Lock E10 support one-time passcode?
Yes. Through the DreameHome app, a temporary one‑time password can be generated.
6. What should I do if the keypad is locked due to consecutive verification failures?
If fingerprint, passcode, or NFC credentials fail verification 5 times or more within 5 minutes, an alarm will be triggered, and the keypad and all verification methods will be locked for 90 seconds. During the lockout period, the door can still be unlocked via indoor operation, physical key, mobile phone Bluetooth, or remote unlocking. Once unlocking is successfully performed, the lockout state will be cleared. Alternatively, the user may wait for the lockout period to expire and then attempt unlocking again.
7. Is the Dreame NAVO Smart Lock E10 waterproof and suitable for outdoor use?
The lock does not have a waterproof function. It is only suitable for indoor use and not for outdoor use. The keypad supports IP65 and can be used outdoors.
8. What are the operating temperature and humidity ranges for the Dreame NAVO Smart Lock E10?
Operating Temperature of the Lock:
Charging temperature: 0°C to 45°C；
Discharging temperature: ‑10°C to 60°C；
Operating Temperature of the Keypad: ‑20°C to 70°C；
Humidity: 0–93% RH, non‑condensing；
Temperature and humidity outside the above ranges may affect the normal operation of the lock.
9. Which systems does the Dreame NAVO Smart Lock E10 support?
System Requirements: IOS 12.0+, Android 6.0+
10. Does calibration need to be done after installation?
After installation, the lock must be calibrated before normal use. After binding to the APP, follow the instructions in the APP to calibrate the lock. Please follow the instructions strictly during calibration to avoid abnormal use.
11. What unlocking methods does the Dreame NAVO Smart Lock E10 support?
Fingerprint
Password (User password, Visitor password, Offline password)
DreameHome App (Bluetooth, Remote)
Apple home/Google home/Amazon Alexa/ Matter /Sumsung smartthings voice unlock
NFC card
Remote unlock
Geofencing
Mechanical key unlock
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